Welcome to the website www.rctoys.si, managed by Marko Lukežič s.p. (‘the company’). The website was set up to inform the general public about the company and its terms and conditions. As a visitor to our website, please follow all of the following terms. By reviewing or using this website, you acknowledge that you have read these Terms, that you understand, agree to, and fully accept them.

The site owner will use due diligence to ensure the accuracy and up-to-dateness of the information on the website. At the same time, it reserves the right to modify the content of the Website or to cease its supplementation at any time, without prior notice, and assumes no responsibility for the restoration of the Website. The website owner may also change the services, products, prices, or apps described on this website at any time and without notice. Before you use data from a website, check the accuracy of your company’s information. Use of the website owner’s trademark is permitted only with the prior permission of the site owner. All texts, images and other content displayed on the website have been selected and edited by the site owner and are only informational information collected to present the services of Marko Lukežič s.p..

ONLINE SHOP WWW.RCTOYS.SI

The general terms and conditions of online trade are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the EU General Data Protection Regulation (GDPR) and the Electronic Communications Act (ZEKom-1), as well as international e-commerce codes.

The general terms and conditions determine the operation of the online store, the rights and obligations of the user and the online store and govern the business relationship between the online store and the customer. The buyer is bound by the general terms and conditions that are valid at the time of purchase (award of the online order). At the time of placing the order, the user is reminded of the general terms and conditions and confirms his knowledge of them by placing the order.

Purchase in an online www.rctoys.si can be purchased without or by registration. When registering, the visitor obtains a username that is the same as the address of his e-mail and password. All visitors to the website become customers of the online store.

Prices
All prices in the online rctoys.si are listed in EUR and contain 22% VAT. Prices are valid at the time of award of the contract and do not have a predetermined validity. The offer is valid until cancellation. Discounts and other campaigns do not add up unless each campaign

Despite exceptional efforts to provide the most up-to-date and accurate information, the price information may be incorrect. In this case, if the price of the item changes during order processing, the company will allow the customer to withdraw from the purchase.

METHOD OF PAYMENT
The online store provides the following forms of payment:

  • Payment on delivery – the customer pays the delivery customer in cash when the customer delivers the ordered goods to the customer’s address.
  • By budget to the salesperson’s transaction account.
  • Prepayment for items is only possible by prior arrangement and for orders worth over €200.

COSTS AND DELIVERY OF GOODS

The buyer is also obliged to pay the shipping costs for the ordered products, except for the order of individual items, which at the time of description have a note: “postage included in the price” or “free shipping” and purchases above the total value of 80€ with VAT included.

For the delivery of orders in the area of R. Slovenije, the package will be delivered by Pošta Slovenije. In the case of standard delivery, the delivery fee is 3€. Delivery date is 2-3 working days. Deliveries take place mostly in the morning. If you cannot pick up at the time of delivery, you can pick it up later at the nearest Post Office of Slovenia or in the package. In the case of shipment of products to countries of the European Union, the price list of the delivery service which took over the consignment shall be used to account for the commission. For faster delivery or delivery outside slovenia, it is necessary to arrange by telephone or e-mail.

The cost of dispatch of the package (postage) is 3€.

INVOICING

This online store is an online retail store intended only for final consumers (B2C). Therefore, we do not allow B2B sales through our online stores and therefore do not offer the possibility of issuing invoices to legal entities. In case you want to establish a B2B relationship with our company and buy larger quantities (over 20 pieces), you can write to us at info@rctoys.si

SUPPLY ORDER AND PURCHASE PROCEDURE

The buyer can order the desired goods by phone, e-mail or by purchasing them in an online store. In the case of an online purchase, the buyer has the option of reviewing the order and making adjustments for selected products and the quantity of selected products before confirming the order. After confirmation of the purchase, the buyer can arrange the order corrections by e-mail or company phone, but only until the goods are shipped.

Purchase process:

Step 1: In the online store quote, the customer selects the item you want and confirms the quantity by clicking on the “add to cart” button. In the case of purchase of several different items, the procedure is repeated for each item. When the item collection is complete, the customer has an overview of the order summary. After reviewing the contents of the order, confirm the selection by clicking on the “finish shopping” button. The app will require the user to enter a user name and password or register. After registration, the purchase process is completed by choosing the delivery and payment method and clicking on the “confirm order” button.

Step 2: After placing the order, the customer receives a notice by e-mail that the order has been accepted. In this step, the customer has the option to review the contents of the order again. In case of purchase errors, the buyer also has the option to cancel the order. The buyer may cancel the order within 2 hours of placing the order by e-mail or telephone. In the event of cancellation by e-mail, the message must indicate the following information: at the address of the message: Cancellation of the order; in the content of the message: (a) the name of the product b) the name and surname of the purchaser and c) the address of the buyer.

Step 3: If the buyer does not cancel the order, the order will be further processed by the seller. Upon receipt, the seller checks the availability of the ordered items and confirms or rejects the order for a reason. Upon confirmation of the order, the seller informs the buyer by e-mail of the estimated delivery time. If the goods are in stock, the seller packs the goods properly within 3 working days and dispatches the package to the addressee. The buyer receives the invoice electronically by e-mail.

The purchase agreement between the provider and the buyer is concluded at the moment the buyer confirms the order (the buyer receives an e-mail on the status of the Order confirmed). As of this moment, all prices and other purchase terms are fixed and apply to both the provider and the buyer. The purchase agreement is stored electronically on the company’s server.

Safety warnings to use all products.

Before using each product, read the instructions for use. Each product must be tested in a safe manner before use. If you are not fully sure how to test the product or if you are not sure that the product is safe to use and may cause property damage or damage to human health, please do not use the product, inform the seller and return the product to the product. You use all products at your sole discretion and at your own risk.

We strive for the most detailed and correct description of products and images. Nevertheless, we cannot guarantee that all of the product information and their images are completely accurate. In case of ambiguity, check with the seller for the accuracy of the information.

RIGHT OF WITHDRAWAL

In the case of distance or off-premises contracts, the consumer shall have the right, in accordance with the ZVPot, to inform us within 14 days that he is withdrawing from the contract without having to give a reason for his decision. A consumer is a natural person who acquires or uses goods and services for purposes outside his professional or gainful activity. The possibility of withdrawal under the ZVPot therefore does not apply to legal persons.

The buyer who withdraws from the contract or order must return the goods intact in the original packaging and in the same quantity.

You are deemed to have made a withdrawal in good time if you send it within the time limit set for withdrawal. The burden of proof in respect of the exercise of the right of withdrawal referred to in this Article shall be borne by the consumer.

If you have already received the goods and withdraw from the contract, you must return the goods within 14 days of the notice of withdrawal at our address. The goods are deemed to have been returned on time if they are sent before the expiry of the 14-day refund period. Products must be returned unharmed in unchanged quantity and in their original, intact packaging. Damaged products, products in modified quantities and products in non-original or damaged packaging cannot be returned. Return the products as a parcel, not as a letter. Returning products must be accompanied by a copy of the invoice. In the event of withdrawal, you will only bear the cost of returning the goods.

If you have already paid for the ordered goods, we will refund all payments received as a result of the order immediately or within 14 days of receipt of the notice of withdrawal.

If you have already received the goods and withdraw from the contract, the goods must be returned within 14 days of the notice of withdrawal. In this case, we will keep the refund of the payments received until the returned goods are received or until you provide us with proof that you have sent the goods back. We will refund your payments received using the same payment method as you used at the time of purchase, unless you want a different refund method. The fastest and easiest way to return is to your TRR (personal account). If you decide to return this method, please let us know your personal account number.

We recommend that you inform us at the e-mail address or call us at the telephone number before returning to discuss the best way to return.

If the product is not working properly, or does not work according to your expectations, please call us or contact us. This will avoid possible misuse of the product and damage to the product itself and possible damage to other things.

For products for which we will find that they have been damaged by improper or inappropriate use or conduct which is not strictly necessary to determine the nature, characteristics and functioning of the goods, we will not be able to take into account complaints. If you wish to re-take over such a product after the complaint has been refused, we will send it to you, charging for the costs associated with the delivery of such a product, or you can pick it up at our address.

REAL ERROR

The seller must deliver the goods to the buyer in accordance with the contract and be liable for the real faults of his performance.

When is the error real:

  • if the thing does not have the characteristics necessary for its normal use or for marketing;
  • if the matter does not have the characteristics necessary for the end-use for which the buyer purchases it, but which was known to or should have been known to the seller;
  • if the matter does not have characteristics and merits which have been expressly or not agreed upon or prescribed;
  • if the seller has delivered a thing which does not match the model or model, unless the sample or model has been shown for the sake of notice only.

The suitability of goods for normal use shall be assessed in relation to normal goods of the same type and taking into account any sellers’ statements of the characteristics of the goods made by the seller or producer, in particular by advertising, presentation of the product or making statements on the goods themselves. Liability for in-kind errors is subject to the provisions of the law governing obligations..

How is a fault in law enforced?

The buyer may exercise his rights in kind if he notifies us of the error within two months of the date on which the error was detected. The buyer must describe the error more accurately in the error notification and allow us to review the error. The customer can notify us in person, whereby we must issue a certificate, or send it to the store where the property was purchased, or to the representative of the seller with whom he has entered into the contract.

When is the seller not responsible for any real mistakes?

The seller is not responsible for any real defects in the goods that show up after two years since the matter was delivered. If the subject of a contract between the seller and the buyer is a second-hand item, we are not responsible for any faults in the goods that show up after a year since the matter was delivered. A fault on the property shall be deemed to have existed at the time of extradition if it occurs within six months of extradition.

Warranty

If your item does not work properly, you can claim the warranty. The warranty runs from the date of receipt of the goods. You can claim the warranty by using the warranty certificate, invoice, and other documents listed on the invoice. Do you have an unconfirmed warranty certificate? Don’t worry about it! In this case, in accordance with Article 18 of the Consumer Protection Act, the warranty certificate does not need to be specifically endorsed by the seller.

The warranty does not apply in the case of:

  • physical injuries;
  • wear and tear due to use;
  • errors caused by incorrect, inappropriate and negligent use of the item.

If the repair lasts more than 45 days, the product will be replaced with a new one or, if this is not possible, we will refund the product in full

Data protection

Your personal data will be closely protected in accordance with the applicable regulations. The information obtained when ordering the goods will be used to send tenders, invoices and other necessary business communications between you and the seller. The user is also responsible for protecting personal data by ensuring that his computer is properly software (antivirus) protected.

Accessibility of information

The provider undertakes to provide the customer with the following information at all times:

  • the identity of the undertaking (name and registered office, register number),
  • contact information enabling the user to communicate quickly and efficiently (e-mail, telephone),
  • the essential characteristics of the goods or services (including after-sales services and guarantees),
  • the final price of the goods or services, including taxes, or the method of calculating the price if the nature of the goods or services makes it impossible to calculate it in advance,
  • accessibility of products (any product or service offered on the website should be made available within an understandable time limit),
  • payment terms, conditions of delivery of the product or execution of the service (method, place and time of delivery),
  • information on any additional costs of transport, delivery or shipment, or a warning that such costs may be incurred if they cannot be calculated in advance,
  • the time validity of the offer,
  • the conditions, time limits and procedures in the event of withdrawal; in addition, on if and to what extent the cost of returning the goods is
  • an explanation of the complaint procedure, including any details of the contact or customer service,
  • familiarisation with liability for real-time errors,
  • the possibility and conditions of after-sales services and voluntary guarantees, where necessary,
  • there may be errors in the preparation of the website that we cannot influence and are not responsible for. In the event of a significant price discrepancies or technical information, we will inform you when you order.

Out-of-court dispute settlement and other remedies

The seller shall do his utmost to resolve any disputes by mutual agreement, but if this is not possible, the court in Ljubljana will have jurisdiction to resolve these disputes.

Communication

The company will only contact the user through the means of remote communications if the user does not expressly object. Advertising emails and/or SMS messages will contain the following components:

  • they will be clearly and unambiguously marked as advertisements,
  • the consignor will be clearly visible,
  • various campaigns, promotions and other marketing techniques will be marked as such.

The conditions for participation in them will also be clearly defined:

  • the way you unpresent from receiving advertisements will be clearly presented,
  • the user’s desire not to receive advertisements will be expressly respected by the company.

USER REVIEWS/COMMENTS

User reviews or comments and reviews of products written by customers are part of the functionality of the store, which is intended for the user community. The provider allows the opinion to be written by any registered user of the store and reviewed by the provider before it is final published. The provider will not publish opinions or posts that are offensive, obscene or, in the opinion of the provider, do not offer benefits to other users and visitors.

By submitting an opinion or comment, the user expressly agrees to the Terms of Use and allows the provider to publish part or all of the text in all electronic and other media. The Provider has the right to use the content indefinitely and for any purpose in the provider’s business interest, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and ensures that he owns the material and moral copyright for written opinions and comments and that he transfers these rights indefinitely to the company.

If you have any questions, please contact us info@rctoys.si or use the contact form on the https://www.rctoys.si/kontakt/. Write in the subject: Terms and Conditions.

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